I’m Lucy, a UX Designer based in Lancashire with a passion for creating intuitive, user-centred digital experiences. Currently, I’m working with the North West Ambulance Service, where I design solutions that enhance both user satisfaction and operational efficiency. This portfolio showcases a selection of my work, highlighting my process from research and ideation through to prototyping and user testing. My approach focuses on empathy, collaboration, and continuous improvement to deliver meaningful, accessible designs that meet real user needs.